Please Note

• We are unable to redirect orders once items have been dispatched
• All items are fully insured and sent at the risk of The Antique Jewellery Company
• Once dispatched, your item tracking details will be provided
• All orders require a signature upon receipt
• Items will be sent out within 24 hours of receipt of payment
• We do not ship on Saturdays or Sundays
• We do not ship to a postal box address

Customs, Taxes & Duty

• We have no authority over a local country's customs department
• In most countries, duty does not apply when purchasing antiques aged over 100 years old. We will mark your purchases as 'antiques' to ensure this is the case.
• You may be liable to pay local taxes on imported goods. Usually your country will have a website or customs office providing you with the relevant rates. Otherwise get in touch with us and we are happy to look into it for you.
• Further partial restrictions on importation of items such as ours exist in specific countries. Please contact us to make sure your country does not fit into this bracket.

• Please email or telephone us within 14 days of receipt of the item/s to let us know of your intention to return the item
• Please return the item/s to us within another 48 hours via a secure and insured service, at your expense
• Items must be returned in the same condition as they were in when received by you - damaged, broken or altered items (including re-sizing) will not be accepted for a refund

• We will refund the full purchase price of the item/s within 48 hours of receiving the item
• The refund will be in the same form as the original payment. If paid via credit card, please allow a few days once the refund is processed to show on your statement, depending on your issuing bank
• Please make sure you get in touch with us before returning any purchase