Carnelian & Silver Arts & Crafts Chain

FREE

Contact us within 30 days of receipt of the item to let us know of your intention to return the item/s.

Return the item/s to us within the original packaging (including padded envelope). Attach the two DHL return labels provided to the outside of the parcel.

Drop off the parcel at your nearest DHL Service Point.

You must pay for the return postage and any taxes and duties applied.

Contact us within 30 days of receipt of the item to let us know of your intention to return the item/s.

We strongly recommend that you return the item/s via DHL Express Worldwide as we are not responsible for items that do not reach us. Import tax/duty may also be applied by UK customs if the item/s are not shipped correctly.

Return the item/s to us within the original packaging (including padded envelope). Attach the DHL return label supplied with your order to the outside of the parcel. If you are only returning part of your order, we will need to send you a new DHL return label.

Drop off the parcel at your nearest DHL Service Point, and hand the shipper the Antique Declaration that was attached to the outside of the original DHL envelope. Please request a copy from us if this has been misplaced.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the UK.

You have 60 days to exchange or part-exchange an item.
Please contact us to discuss your specific arrangements.

We take great pride in our collection of antique jewellery, one that embodies only the very best from across the ages. Under no circumstances will you find any reproductions and, unless stated clearly, all our items are in good condition and 100% original, free from enhancements.

All our items are one-offs, quite often commissions, meticulously handmade by skilled craftsmen of old. With the steady increase in international, mass-produced jewellery, our antique jewellery has a timeless beauty and charm that simply cannot be replicated.

With over 50 years of experience in the London trade, Olly Gerrish has a reputation as one of London's leading antique jewellery authorities; only the best examples from her stock are selected for the site.

Investing in a piece of antique jewellery can be a daunting process. We value our customers' confidence and peace of mind above all and strive to uphold a culture of trust and decency at all times. Our reputation for providing expert advice and support for our customers should reassure prospective customers. Should a customer for any reason be unhappy with their online purchase we will not hesitate to offer them a 30 day full money back guarantee.

Finding the perfect piece should be a fun and enlightening experience. To help achieve this we are here to lend our customers a helping hand and provide impartial expert advice. Building lasting relationships is far more important to us than a quick sale.

You can find out your ring size now by downloading our nifty Ring Measurer Thingy.

Sometimes it can be tricky finding out her size without being caught. In these circumstances we recommend saving your free sizing until after you've proposed or the recipient has received their ring. Just send your ring back to us via secure post or visit us at our London showroom and we will measure your partner's finger and take it to get sized.

We accept the following forms of payment:

We offer our customers in the UK the chance to spread the cost of their purchase with up to 12 months Interest Free Finance, for loans of up to £5,000.

For orders over £5,000, the difference can be applied as a deposit, made payable to the AJC.

Please note discounts cannot be applied when using interest free finance as a payment method.

More about Interest Free Finance.

Our instalment plan requires a non-refundable deposit of 20% and the balance must be paid in full over a three-month period.

To discuss what works for you please contact us.

We can hold items for up to 72 hours. Please contact us to let us know if you wish to put an item on hold.

Alternatively, items may be reserved for up to 30 days, with a 20% non-refundable deposit.

Please note that this is offered on a case-by-case basis depending on the item in question.

All transactions are processed by Stripe, our third-party payment partner.

Stripe is highly secure, using industry-leading technology to keep your information safe.
Visit the Stripe website for more information.

The Antique Jewellery Company does not store any financial information.

All you need to do is:

• Select the item/s you want, add them to your basket and proceed to checkout
• Choose ‘Pay in interest free monthly instalments' in the payment step at checkout and press 'Complete Order'
• Fill in the quick and easy online application form on PayItMonthly's website (our finance partner)
• Choose the length of plan (2-12 months) and the start date for the plan
• Complete the secure online application and e-sign the form
• Receive an instant decision on whether or not you have passed the credit check
• If accepted, make payments on a monthly or four-weekly basis, via direct debit, phone or online card payments

In order to be able to apply, you will need:

• To be between 18 and 80 years of age
• To have a current UK bank account
• To have a permanent UK residence
• To have a valid UK telephone number and email address

Yes, PayItMonthly uses a third-party credit reference agency to perform credit checks on our customers. They report all payment activity to credit reference agencies.

You will need to provide some additional information to support your application, such as a Photo ID and Proof of Address.

Yes, of course. You can call PayItMonthly to make extra payments, increase your payments or pay off your balance early as and when you want to. There is no penalty involved, so there is no need to worry about being charged for doing so.

You are able to spread the cost from anywhere between 1 and 12 months, by choosing the length of term on the online application form.

PayItMonthly interest free credit is available for up to £5,000.00.

If an order's cost exceeds £5,000.00, the difference can be applied as a deposit.

For example, if you use finance towards a £6,000.00 ring, then £5,000.00 can be financed and the remainder (£1,000.00) paid directly to the AJC as a deposit. Please note that the deposit is a separate arrangement with the AJC and would need to be paid before dispatching the item.

If you are experiencing problems with making repayments, please contact PayItMonthly on 0333 212 2141 or via email at support@payitmonthly.uk and they will work with you to help resolve the issue.

PayItMonthly (a trading name of PayItMonthly Limited) is a company registered in England and Wales (09719909) and authorised and regulated by the Financial Conduct Authority (registration number: 09719909, company address: Gainsborough House,42 Bath Road, Cheltenham, GL53 7HW).

They are rated 5 stars on Trustpilot by their customers due to their excellent team and great service.

For more information please visit their website, call 0333 212 2141 or email support@payitmonthly.uk