FREE WORLDWIDE DELIVERY on All Orders
The Antique Jewellery Company

Returns

At The AJC we stand behind every item we sell with a 100% Satisfaction Guarantee and are confident that your jewellery purchase will exceed your expectations.

However, if you are not entirely satisfied with your purchase, we offer a 14 Day, Full Money-Back Guarantee on all purchases.

UK Returns


FREE

Please return the item to us within its original packaging (including padded envelope) and enclose in the pre-paid and addressed plastic envelope that accompanies your order

Please drop off the parcel at your local Post Office® branch for dispatch

Please do NOT post in a post box

International Returns


Buyer pays return postage

Please mark the package as ‘Return of sample merchandise, origin UK, item over 100 years old’

You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred

We strongly recommend that you use FedEx to return your items to us, as we are not responsible for items which do not reach us

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU)

We will accept returned goods for a refund under the following conditions:

  • Please email or telephone us within 14 days of receipt of the item/s to let us know of your intention to return the item
  • Please return the item/s to us within another 48 hours via a secure and insured service, at your expense
  • Items must be returned in the same condition as they were in when received by you - damaged, broken or altered items (including re-sizing) will not be accepted for a refund
  • We will refund the full purchase price of the item/s within 48 hours of receiving the item
  • The refund will be in the same form as the original payment. If paid via credit card, please allow a few days once the refund is processed to show on your statement, depending on your issuing bank
  • Please make sure you get in touch with us before returning any purchase

For further information on our Returns Policy please read our Terms and Conditions

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